Frequently Asked Questions

When you are looking forward to hiring a developer or designer, many questions may arise in your mind. Underlying are some of the questions that our customers regularly ask

Do I need to send an advance for the work?

Yes, we take a 50% advance payment and 50% on its completion.  We do not believe in disappointing anybody with any form of hidden cost. It is our policy, to be honest with our clients with all costs itemized before starting each project. You will be notified if there are any changes and adjustments.

I am new to website development. How does the whole process work?

Don’t worry, we will provide you an overview of the website development and its process, rest you will be updated with the time eventually.

What will happen to my app with new OS release in both iOS and Android?

If a new OS releases, you must test the application in a new version of OS and point out the things that are not working. After this, you can approach us. We will update it with a little extra cost.

Are there any separate extra or hidden charges?

We do not believe in disappointing anybody with any form of hidden cost. It is our policy, to be honest with our clients with all costs itemized before starting each project. We stick to the quoted price until you make any changes to the project requirements.

You’re in a different country from me. Will this affect things?

The majority of our clients are overseas. As much as we enjoy meeting face-to-face, We have found that conversing on the phone or chat and communicating by email can save everyone a lot of time.

What about the copyright?

After we receive the final payment, you hold the copyright. However, we bear the right to using any of the works for portfolio purposes.

How do you sign off the completed work orders?

After project completion, a form of the work order is provided. Just fill it and emails us.

How is quality ensured?

There are qualified QA professionals at Ineeinfotech and they keep on monitoring project processes from its start. We pass the project through multiple quality checks before delivering you the final product. Quality control and assurance are open-ended at Ineeinfotech for all the outsourcing services we offer.

How much reliable are your employees?

We hire the best people as we know that only the right people can deliver quality services for our customers. Most of them are in fact post-graduates and hail from a background of extensive experience and great track record.

Can I get further revisions?

Once you agree upon the mockups, we start the actual website building. we offer you free unlimited revision until you are satisfied (up to 3 months). After that the same at nominal rates.

In case, you suggest too many designs or modifications or you change your earlier request, you need to incur additional charges according to the scope.

How much does your website design and development service cost?

There are a number of perspectives from the initial concept to the final implementation. The cost varies according to the project requirements. You can contact us to get a cost estimation for your specific project. We are happy to help you always.

Are your websites declared as mobile/tab friendly?

All websites that we design are mobile-friendly. We ensure that your website works well on all screen sizes (desktop to smartphones).

Can you help me in updating my existing website that is built by another service provider?

Yes, it is possible for us. But, we have some policies concerning this, whether we will choose some steps from scratch or we will not be responsible for some codes as it is touched by different programmers.

What are all the phases through which a project passes?

First– We initially carry out a detailed discussion with you to know everything possible about the project. If you can provide samples, ideas, fonts, color combinations, or swatches you prefer, we would appreciate it, but if you cant, then also it is ok. We are highly creative and can start from scratch. We will also show you some creative examples. You can take your final decision regarding whether to shake hands with us for the entire project.

Second–  After you approve of us to do the project, you have to pay a 50% advance payment.

Third– This is an ongoing phase and during it, you will get regular updates about project progressions. There will an experienced executive assigned for your project. You can keep an eye on the project throughout and intimate us with your interests, queries, and suggestions on a real-time basis.

Fourth- After completing the project, we will show it to you for final approval. If any correction needed, you can tell us.

Fifth- After you approve the final project, we will provide you the all necessary files & formats and you have to pay the rest amount to us.

Will the website that you design be search engine friendly?

Yes, we use SEO semantic coding standards while creating your website, so we make it search engine friendly.

Once my website design is complete, what type of after-sales service do you offer?

Once we finish your website, and it goes live, we offer 6 months of free support. Within this period, if you occur with any issues, you can get back to us. We provide immediate support, but once the support period is over, this service becomes a little chargeable (we don’t charge for any minor issue).

We backup your website regular basis for a lifetime without any charges.

When will I be receiving invoices for my account?

If you pay via Credit Card, PayPal, PayU then the invoice will generate automatically. A customs invoice is generated within 24 hours of the request sent.

How to make payments?

We have a secure payment system. We accept all Debit & Credit Cards, Paypal, PayU, Paytm, Skrill, G-pay, PhonePay, or Direct Bank Transfer.

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